Templates
Here are some of the resources mentioned in the workshop:
Online Survey Tools
- Google Forms
- Typeform
- Facebook Group Poll
Persona templates
Customer Journey templates
- Neilson Norman customer journey template
- Hubspot customer journey template (Google Doc)
- Conceptboard customer journey template
Other resources
- Neilson Norman example – Emotional Eric
- Wikipedia page about Consumer Behaviour showing multiple touch points in journey
- Figma
- Miro
- Mural
Books
- The Design of Everyday Things by Don Norman
- Don’t Make Me Think by Steve Krug
- Just Enough Research by Erika Hall
- User Experience Revolution by Paul Boag